Privacy Policy

Last updated: September 28, 2023

This privacy policy describes the personal data collected or generated when you interact with Navadurga Cashmere through our website, digital experiences, mobile applications, store events, or one of our other products or services, all of us which are part of the platform of Navadurga Cashmere.

·         What personal information do we collect?

We ask for information that identifies you to provide you with the products and services you request which may include:

-     Personal identifiers (name, date of birth, email address, phone number)

-          Data on physical characteristics such as height and weight for size recommendations

-          Purchase details (Shopping cart details, shipping and billing address, order ID, purchase history, payment or credit card information, Navadurga Cashmere membership)

-          Device & Usage information (device ID, device OS, browser name, IP address, time spent on a specific webpage, referral URLs that redirect to our website)

-          Images & Recordings we may have obtained or recordeThis privacy policy describes the personal data collected or generated when you interact with Navadurga Cashmere through our website, digital experiences, mobile applications, store events, or one of our other products or services, all of us which are part of the platform of Navadurga Cashmere.d where you might be identified (CCTV footage, photos or videos taken in our retail stores, in customer service call recordings and through images you share with us via social media networks)

-          Geolocation data

·         Why do we collect your personal data?
We use and process your personal data to improve customer experience and products when visiting our websites or retail stores. We also process your personal data upon your request to provide you with requested services, deliver your order or to assist you via customer service.

 

·         Where do we collect personal information from?

We collect personal information provided by you when you make a purchase, register to our website or contact our customer service.
We may also collect information via social media networks where you interact with our ads or social media accounts to identify our target audience and demographic.

We automatically gather information when you visit our website, interact with our email or accept cookies on our website.

We record you via CCTV surveillance cameras when you visit our retail stores for various security purposes.

·         How do we use your personal information?
We may use your personal information for personalized experience, package delivery, customer service, and to improve your overall shopping experience.

·         Where do we process your data?
Your personal data is stored securely in our headquarters located in Thamel, Kathmandu, Nepal.

·         Who do we share your personal information with?
We respect your privacy rights and do not exchange, sell or share your information outside the Navadurga Group of industries.

Content Permission & Restrictions

The design of the Site, including the software, source code, text, images, video and all other content and materials are part of the Site (referred to as “Content”) are protected by copyrights, trademarks or other intellectual property rights. These rights are owned, controlled and licensed by Navadurga Cashmere. The Content is exclusively for your personal and non-commercial use.

Certain parts of the Site allow you to share Content on social media platforms. By using these sharing features, you are granted a limited license that allows you to display the Content as directed within those features. You do not gain any legal claim or ownership over the content by using this Site or designated sharing options. Unauthorized use or reproduction of this content may be subject to legal action under federal, state or international laws.