At Navadurga Cashmere, 

We are dedicated on providing you the best shopping experience and timely shipping of orders. When an order is placed, it will be shipped to an address designated by the purchaser as long as the shipping address is in compliance with the shipment restrictions contained on the Site. Please read our Shipping Policy carefully to understand the details of processing and delivery of your order.

            Order Processing Time
            Except on holidays, all orders placed will be processed and shipped within 1-2 business days.
            Orders received during holidays will be processed the next day.

            Shipping Method
By default, we offer standard shipping services on all our orders. Standard shipping will arrive within 2 weeks.

            We also offer express shipping option at an additional cost and estimated to arrive within 7 business days. Additional costs for express shipping may vary depending on the destination.

 

            Tracking your order

            After your order is processed and shipped, you will receive a mail confirming your shipment and tracking number. You can use this number to track your parcel.

 

            Shipping Costs

            Shipping costs are displayed on your final checkout. It is calculated based on the quantity, destination and shipping method.

            Customs Duty (For International Orders)

             Although all applicable taxes and duties are included in your total at checkout, some countries may charge additional import fees. Consult your local custom office for applicable charges before placing your order. The customer bears the responsibility for any additional custom duties, import fees or taxes imposed by the destination country.

 

Delayed, Damaged or Lost Orders

Timely delivery of your orders is our utmost priority. Delivery on international orders is estimated to arrive on 2-6 weeks.
We inspect our products thoroughly before shipping it to you. We will not be liable to any damage after the order has been shipped.
Please contact our customer service at info@ndcashmere.com  to make any necessary claims about the package. We will coordinate with the carrier to investigate and resolve the issues promptly in case of delayed or lost orders.

             Unfortunately, our company policy does not allow for refunds.