Refund and Returns Policy
At Navadurga Cashmere,
Goods once sold will not
be eligible for a return unless the product is damaged. If your order arrives
defective or faulty, you can apply for an exchange within a week. You will need
to cover the shipping charge for the return. However, we will cover the
shipping charges for the exchanged order.
To qualify for an exchange, an item must not be worn, washed, with the complete
accessories included in the original packaging in resaleable condition. We
reserve the right to not agree to the return.
Store purchases must be returned to the store. Store return policies may
differ from online return policies.
No Refund or Returns After Purchase
As of September 27, 2023, we have implemented a strict no-refund and no-returns policy after a purchase has been made. This policy maintains the integrity of our products, as most items are handcrafted and made to order.
Why the No-Refund, No-Returns Policy?
Many of our products are personalized to your specific measurements and design choices, making it challenging to resell returned items.
We prioritize hygiene. Once an item is shipped and received, it is considered a personal item and cannot be resold to ensure every customer receives brand-new, untouched garments.
Absorbing return costs would inevitably result in higher prices. Our policy allows us to keep our high-quality products competitively priced.
Exceptions to the Policy
If you receive a damaged item, please contact our customer support within 7 days of receipt. We will resolve the issue via replacement or store credit.
If you receive an item different from your order, contact us within 3 days. We will arrange for the correct item to be sent.
You may cancel your order within 48 hours of placing it. Please contact customer support immediately to process this.
To report issues or request cancellations, please contact our customer support team. We are here to ensure your satisfaction with your Everest Collections purchase.
Your style journey with Everest Collections begins here, and we look forward to helping you celebrate your cultural heritage.